Welcome to Mental Health Services
Our goal is to provide a safe, comfortable, and confidential environment where individuals, couples, families, and children can come to make positive changes in their lives. By employing a diverse group of experienced, well-trained, and trauma-informed mental health professionals, clients across the lifespan are assured they will receive the most current and productive therapeutic services possible.
Save time! Print your adult or child intake forms and fill them out before your appointment.
How do I know if I need Help?
We all experience periods of stress, grief, anxiety, and depression. However, when those feelings are prolonged, intense, and nothing you do seems to help, it might be time to see a professional. Other indicators that you or a family member might benefit from therapeutic services include:
- Trouble focusing in school or work or a decrease in work or school performance
- Loss of interest in activities or social connections that you previously enjoyed
- Problems in relationships with others or friendships
- Physical health problems resulting from stress or problems with eating, sleeping, or toileting (in children)
- Using negative things to cope with the emotions such as substance or self-harm
- Behavior outbursts or aggression in children
- Not being able to get a thought out of your mind or reliving a traumatic moment over and over
There are many other reasons to seek professional help. Please call our office at 563-445-0557 in Davenport or 563-263-0067 in Muscatine or Burlington for more information or to schedule an appointment. If you or a loved one are feeling suicidal, please call 911 or the National Suicide Prevention Lifeline, 1-800-273-TALK (8255).
What Does it Cost?
We provide quality services to all members of the Quad City area regardless of race, gender, ethnicity or social economic status. We accept most insurance, private pay, Title XIX Iowa (Medicaid), Medicare, and have a sliding fee scale that is funded through United Way.
What Happens When I Call?
Phone callers will speak with an intake specialist who will need to obtain information about the prospective client, such as: name, address, phone number, and if you have insurance, the ID number. A person will also be asked what their reason for seeking help is and the intake specialist will pair you up with the best possible therapist to meet the prospective client's needs. To begin the process today, please contact our staff at (563) 445-0557 in Davenport or 563-263-0667 in Muscatine or Burlington to make an appointment.
Visit our Locations section to find the nearest location.
How Do I Get There?
119 Sycamore Street, Suite 200
Muscatine, IA 52761
For services: 563-263-0067
218 N. 3rd Street, Suite 515-16
Burlington, IA 52601
For services: 563-263-0067
2800 Eastern Avenue
Davenport, IA 52803
For services: 563-445-0557
For directions to our Davenport Office:
From Kimberly Road
Turn South onto Eastern Ave. Turn right at the second Family Resources entrance by the blue Family Resources sign. Follow the road around a small bend and the Counseling and Therapy Services building (refer to building H on campus map) is the first building on the left hand side.
From Locust Street
Turn North onto Eastern Ave. Turn left at the first Family Resources entrance by the blue Family Resources sign. Follow the road around a small bend and the Counseling and Therapy Services building (refer to building H on campus map) is the first building on the left hand side.
Client parking is available kitty corner from the Counseling and Therapy Services building, behind building I. Handicap accessible parking is located in the front of the Counseling and Therapy Services building.
Meet our Mental Health Staff
Susan Earp, LISW, RPT
Manager of Mental Health Services
Susan is a licensed Independent social Worker and Registered Play Therapist. Susan earned a Bachelors degree in Psychology from the University of Northern Iowa and a Masters degree in Social Work from the University of Iowa. Susan has experience working with children and adolescents with a wide range of emotional and behavioral difficulties. She specializes in the treatment of sexually aggressive youth as well in play therapy. Susan is trained in trauma informed care and is certified in Critical Incident Stress Debriefing (CISD) and Psychological First Aid . She is a member of the Association of Play Therapy (APT) and the Association for the Treatment of Sexual Abusers (ATSA).
Rose Almquist, LMSW
Rose received her Bachelor's of Arts degree in Social Work from Mount Mercy College and a Master's of Social Work from the University of Iowa. Rose has extensive experience working with children and families. Rose's clinical experience also includes providing counseling services for addictions, marital conflict, school difficulties, and mental health diagnoses.
Laura Elpers, LMSW
Laura completed her Bachelor degree in in Sociology with a concentration in Social Welfare and a Minor in Psychology from Augustana College and her Masters in Social Work from St. Ambrose University. Laura is a Licensed Master Social Worker in Iowa and Illinois.
Laura specializes in working with at risk children and adolescents with behavioral issues as well as their families. She also has extensive experience working with children and adolescents who are dealing with grief. Laura is trained in American Red Cross Psychological First Aid, family team meetings, trauma informed care, and has domestic violence training.
Dave Bernstrom, LISW
Dave is a Licensed Independent Social Worker in the state of Iowa with nearly twenty years social service experience working with behaviorally and emotionally challenged adolescents and their families. Dave has gained his experience with this population across the spectrum of care including in-home, outpatient, day treatment and residential care. He holds undergraduate degrees in social work and psychology from Marycrest University and a Masters degree with clinical emphasis in social work from St Ambrose University. He has completed University of Wisconsinâs substance abuse certificate program and is working toward certification in co-occurring disorders. Dave has child welfare experience and is a certified child and family team facilitator in the state of Iowa.
Kelly A. Bitel, LISW
Kelly obtained her Bachelor of Social Work Degree from Marycrest University and her Master of Social Work Degree from the University of Illinois. Kelly is a Licensed Independent Social Worker in the state of Iowa. Kelly has over 20 years of experience in the field of social work. She has a strong background working with children and families in a variety of areas such as, but not limited to: in-home/foster care, adoption, domestic violence, rape/sexual assault and individual and group counseling for children and families who were victims of crime, ADHD, Play therapy, etc.
Nicole received a Bachelors of Science degree in Criminal Justice-Juvenile Justice from Kaplan College and is planning on starting the MSW program at the University of Iowa in August 2014. Nicole enjoys working with children and adolescents. She began her social work career working in residential care and has been a BHIS provider for over two years. Nicole has extensive training in childhood mental health, trauma informed care, and skill development.
Ann Giovanazzi, LMHC
Ann completed her Masters Degree at the University of Iowa in Social Work and Rehabilitative Counseling. She is a Licensed Mental Health Counselor and a Licensed Bachelor of Social Work. Additionally, Ann is certified in Case Management. Ann has over 17 years of experience providing therapy and counseling in the Muscatine community. Ann works with children, adolescents, and adults and specializes in the treatment of depression, anxiety, post- traumatic stress disorder, trauma, abuse, grief/loss, and adjustment.
Tammi White, LISW
Tammi is a Licensed Independent Social Worker. Tammi earned her Bachelorâs degree in Psychology from the University of Dubuque and Masterâs in Social Work from St. Ambrose University. Tammi has over 15 years of experience in Social Work providing therapy, counseling and case management services. Tammi specializes in working with victims and perpetrators of abuse as well as individuals with co-occurring mental health and substance use issues. Tammiâs clinical experience also includes working with individuals and families in regards to substance abuse, homelessness, elder abuse and at-risk youth.
Alex Hogg, LISW
Alex graduated from St. Ambrose University in 2007 with degrees in Psychology and English Literature. He then followed this with a Master's in Social Work in 2010, also from St. Ambrose University. He has experience working in long and short term day treatment programs for mental illness and co-morbidity, family groups, couples therapy, long term care facilities, pain therapy, and individual therapy ranging in clients from ages 3 to 111.
Sieg Hoppe, PhD.
Sieg was born and raised in Muscatine, Iowa to parents of German decent. He graduated from Muscatine High School, received his Bachelors of Arts degree in Psychology, followed by his Masters Degree in Psychology and his PhD. in Clinical Psychology. Sieg attended the University of Iowa for his college degrees and received post-graduate dual degrees in Social Psychology and Clinical Psychology.
Sieg's training focused on health and psychology interactions as well as the effects of stress on psychological, neurological, and health outcomes. Sieg currently specializes in Cognitive-Behavioral treatments for depression, anxiety, and anger issues. He also has training in trauma therapy and enjoys volunteering as a Mental Health Disaster Relief worker for the Red Cross. Sieg currently focuses on the interactions between behavioral/psychological interventions and health outcomes.
Kate Lempke, LMHC (temp)
Kate obtained her Bachelor's Degree in Psychology from Augustana College and her Masters Degree in Community/Agency Counseling from Western Illinois University. She also completed the school counseling Master's level program at WIU.
Kate Lempke is a Licensed Mental Health Counselor (temporary) licensed to practice counseling in Iowa and Illinois. In addition, she is also certified by the National Board of Certified Counselors (NBCC).
Kate's clinical experience includes outpatient settings, at risk adolescent group care settings, as well as inpatient substance abuse settings. counseling clients with emotional and behavioral issues and concerns. Kate specializes in working with adolescents with emotional and behavioral issues and concerns as well treating sexually aggressive youth.
Nancy Maday, LMSW
Nancy received her Master's Degree in Social Work from the University of Iowa. She has extensive training in trauma and its impact on children and families. Nancy teaches the training "Workshop for Resource Parents: Caring for Children with Trauma, a course developed by the National Child Traumatic Stress Network. Nancy also specializes in grief therapy and end of life issues and has experience in working with cancer victims and their families.
Lynn Meincke, LISW
Lynn is a Licensed Independent Social Worker (LISW) with over 30 years of experience. She graduated from Iowa State University with a Bachelor degree in social work and a Minor in womenâs studies. Lynn received a Masters degree in Social Work from the University of Iowa.
Lynn works with clients throughout the lifespan and has helped people from the ages of 3 to over 85 with a wide variety of issues. Lynn has extensive experience with Post Traumatic Stress Disorder (PTSD) and empowering victims of trauma; she also coaches parents with child discipline issues as well as provides play therapy for children. She enjoys providing counseling to those struggling with life changes, anxiety and anger issues.
Meg Rigdon, LMHC
Meg graduated from UW-Stevens Point with a Bachelor degree in psychology and Western Illinois University with a Masters degree in Clinical Psychology. She is a Licensed Mental Health Counselor in the state of Iowa. Meg has experience working with a wide array of client issues, including depression, anxiety, adjustment,trauma, personality and severe mental illness.
Candice Chaloupka, LMHC
Candice received her Master's degree in Clinical Counseling Psychology and is a Licensed Mental Health Counselor. Candice has over 15 years experience working in the counseling field and specializes in the treatment of Eating Disorders. She has worked in residential and intensive outpatient programs as well as family, group and individual counseling.
Candice is trained in trauma informed care, domestic violence training, is a certified EMDR practitioner and American Red Cross Psychological First Aid. Candice is a Resource Person for the National Association of Anorexia Nervosa and Associated Disorders (ANAD). She is also a volunteer speaker for National Eating Disorders Association (NEDA). Candice is also a member of the Eastern Iowa - Western Illinois Trauma Informed Care Consortium and is available for presentations on ACE's (Adverse Childhood Experience) and Trauma Informed Care (TIC). Candice is available as a speaker on eating disorders, media literacy, healthy relationships and trauma informed care.
Children's Mental Health Waiver
Family Resources is proud to provide Children's Mental Health (CMH) Waiver services in Eastern Iowa. Our mission is to provide children and families the best service possible.
What are Children's Mental Health Waiver Services?
Children's Mental Health Waiver services work with your Child, your Family and your Pediatric Integrated Health Program Team. The Children's Mental Health Waiver program is here to make sure you receive the supports you need to reach your goals. Program Staff help youth and their family, make community connections and learn new skills to live a happy, healthy life. Some of the services available in the program are:
In-Home Family Therapy Services:
In-home family therapy provides skilled therapeutic services to youth and their family in the convenience of their own home. The goal of Family Therapy is to increase the coping skills of all family members when a child is struggling with emotional and behavioral difficulties. The goal of in-home family therapy is to assist the family through a difficult time and maintain a cohesive family unit.
Family and Community Support Services:
Family and Community Support Services assist the child and family by developing and implementing strategies and interventions that help reduce stress and increase social and emotional strength. Dependent on the needs of the child and family, Family and Community support services may be provided to the child, their family members, or to the family as a unit.
Family and Community Support services shall be provided under the recommendation and direction of a mental health professional who is a member of the member's interdisciplinary team.
Family and Community Support services shall incorporate recommended support interventions, which may include the following:
- Developing and maintaining a crisis support network
- Modeling and coaching effective coping strategies
- Building resilience to the stigma of serious emotional disturbance
- Reducing the stigma of serious emotional disturbance by the development of relationships with peers and community members
- Modeling and coaching the strategies and interventions identified in the member's crisis intervention plan
Respite care services are services provided to the youth to give a temporary break to the parent/family. The purpose of respite care is to enable youth to remain in the family home. Respite can be provided in a child's home or in the community. Generally, respite it provided so that parent's may attend to family life necessities such as shopping or taking care of the home. Respite is also utilized so that parents may attend another child's school or sport functions. Respite is meant to allow the parent/caretaker to engage in activities knowing their youth is safe and being cared for by a qualified professional.
Is My Family Eligible?
- Be an Iowa resident
- Birth to 18 years of age
- Be determined eligible for Medicaid (Title XIX). Consumers may be Medicaid eligible prior to accessing waiver services or be determined eligible through the application process for the waive program
- Has a diagnosis of serious emotional disturbance (SED) as verified by a psychiatrist
- Psychologist or mental health professional within the last twelve months
- Be determined by Iowa Medicaid Enterprise (IME) Medical Services to need Hospital Level of Care
To find if your family is eligible for Children's Mental Health Services please call:
Click here to find Locations and Contact Information for Areas we provide services for the Children's Mental Health Waiver.